During the Wait: What You Can Do
- Keep your scheduled appointments with your oncologist
- Continue any current treatments your doctor has prescribed
- Ask questions anytime — our patient support team is available
- Stay informed — read about the science on our website
- Connect with others — join our patient community (coming soon)
What If Something Goes Wrong?
Organoids Don't Grow (5-15% of cases)
What happens:
- Sometimes tumor cells don't thrive in the lab environment
- We'll notify your oncologist immediately
- No charge for unsuccessful culture attempts
Your options:
- Retry with another sample (if clinically appropriate)
- Proceed with genomic data alone
- Discuss alternative precision medicine approaches
Sample Quality Issues
What happens:
- Occasionally samples arrive damaged or insufficient
- Lab team contacts your doctor's office right away
Your options:
- Collect a new sample (if safe and feasible)
- Explore alternative testing options
We keep you and your oncologist informed every step of the way.
After You Start Treatment
Follow-Up
- Your oncologist monitors your response through standard care:
- Regular scans
- Blood tests
- Clinical assessments
- OncoForma may request permission to follow your outcomes (for research and quality improvement)
- Your participation helps improve testing for future patients
If Treatment Isn't Working
- Organoid results can be re-reviewed for alternative options
- If disease progresses, repeat testing may be considered
- We're here to support you through changing treatment plans
Cost and Insurance
Billing
- OncoForma bills insurance first (when covered)
- Patient responsibility varies by insurance plan
- Financial assistance may be available
Cost Transparency
- We provide cost estimates before testing
- No surprise bills—you'll know expected costs upfront
- Payment plans available if needed
Learn more about insurance coverage →
Questions During Your Journey?
You're never alone in this process.
📞 Patient Support Line: [Phone number]
📧 Email: patients@oncoforma.com
💬 Secure Portal: [Access your case updates]
Average response time: Within 24 hours
Ready to Get Started?
Next steps:
1. Talk to your oncologist about whether organoid testing is right for you
2. Download our discussion guide to prepare for your appointment
Download PDF →
3. Contact us with any questions
Get in touch →
Your journey to personalized cancer treatment starts here. We're with you every step of the way.